Where can we help you?Wherecan we help you?

We offer a one-stop service for individuals and both retail and wholesale customers worldwide who want to buy from China. For personal purchases: We assist you in buying products, taking product photos, and shipping directly to you by air or sea. For online sellers: If you want to ship to your end customers, we can integrate with your Shopify or Salla store, automating the entire process. This includes listing products, fulfilling orders, purchasing, brand labeling, and shipping to your global customers. We're connecting with China’s leading wholesale and retail platforms like 1688 and Taobao, you’ll have easy access to millions of affordable products.

Our platform is available for everyone, from end customers looking to buy individual products to sellers wanting to source wholesale items for their businesses.

We provide a wide range of products, including fashion, electronics, home goods, auto parts, consumer electronics, and more, directly from Chinese platforms However, we do not ship popular brand-name or counterfeit products, nor items prohibited by Chinese customs or other countries' customs regulations. For details, please refer to our list of prohibited items.

Our platform connects to products from Chinese wholesale and retail e-commerce platforms. While we strive to provide access to high-quality goods, the quality of products from different suppliers can vary. To help you make better purchasing decisions, we provide: 1.Supplier Performance Scores: These scores indicate the reliability and performance of suppliers. 2.User experience shares and Recommendations: Our `Post` section allows users to share their purchase experiences and recommend reliable suppliers, helping to minimize the chances of receiving low-quality products. 3.Photo Confirmation: After you place an order, we’ll take photos of the products upon arrival at our warehouse and send them to your email for confirmation. If the quality is noticeably poor, we’ll inform you immediately and discuss the next steps. These measures ensure that you have the tools and support needed to purchase high-quality products with confidence.

The `Post` section is a space we’ve created for users to share their experiences with one another. Here, users exchange stories of successful purchases, recommend high-quality factory shops, and highlight potential pitfalls or shops to avoid. Of course, every user may have different standards for evaluating quality and reliability. We encourage open communication and sharing to help everyone make more informed decisions and enjoy a satisfying purchasing experience every time.

1.For buyers browsing products on our website: You can add the items and quantities you want to your cart, submit the order, and proceed with payment. This payment only covers the product cost. Once paid, we will purchase the products from the factory and ship them to our warehouse. After packing all the items, we will generate a shipping bill for your final payment. Once that's done, we will ship the goods to you. 2.For online sellers on platforms like Shopify, Salla, etc.: You can install our app or contact our customer service to set up a one-stop private service team. Once we begin working together, the process is fully automated. Our team will fulfill your orders, whether the products are listed on our platform or not, as long as they can be shipped. When the products arrive at our warehouse, we will invoice you for the order cost. After your payment, we will ship the packages directly to your customers.

Yes, we offer wholesale services to help businesses purchase products in large quantities at competitive prices. If you're interested in bulk purchases, you can contact our customer service team for a customized solution. We'll negotiate better prices with the factory on your behalf.

Yes, if you find a product on a Chinese platform that isn’t listed on our site, simply send to our customer service the link. We’ll evaluate whether it can be shipped and assist you with the purchase.

The prices displayed on the product cover only the product cost and do not include shipping, taxes, packing service, box materials (if needed) or other extra service cost. Shipping Cost: Based on the package weight, size, and your destination, we will recommend the best shipping option. You can check our shipping cost estimation page before placing an order. Taxes: Some countries may have taxes, while others may not. Please check the tax rates for your destination. Packing Service Cost: $0.99 for packages with up to 5 items; for more than 5 items, an additional $0.10 per item. Packing Box Cost: Charged according to the box size, ranging from $0.50 to $5.

Our platform directly connects to China’s major e-commerce platforms, offering access to millions of products. Since the product information is pulled directly from these platforms, some items may still display descriptions and images in Chinese. Given the vast amount of data, it is currently not feasible to process or translate all product information into multiple languages. However, we are continuously working to expand the availability of multilingual listings to improve the user experience. To navigate this situation, we suggest the following: Use Image Translation Tools: For key products, tools like image translators can help you gain a basic understanding of the product details. Check Our Guides: Visit our `Post` section for tips on avoiding low-quality products and making informed purchasing decisions. We appreciate your understanding as we work to provide seamless access to this extensive range of products while gradually enhancing language support.

You can use the keyword search feature on our platform's product page. Enter as much detailed information as possible to get results that closely match what you're looking for. You can also search directly using an image of the product you want.

step1: select the item that you want through our platform, and pay for the product cost according to the system process; step2: E2G team will start to purchase your product,and once receive all the item will inform you the item picture,package weight,size and the estimated shipping cost,tax,and other extra service cost,and once you make the payment through the payment link that send to your email or you pay through our platform, then our warehouse will ship out to you/your customer. step3: you can track the order status through our platform or the third party tracking platform according to the tracking number that send to you by email.

We ship to most countries around the world, excluding certain conflict-affected regions. Whether you're in North America, South America, Europe, Asia, the Middle East, or elsewhere, we can deliver your orders. Please refer to the countries available for selection during checkout. If a country is not selectable, we are unable to deliver there.

We offer several shipping options, taking into account factors like urgency, destination, product type, and the weight and size of your package. Based on these, we’ll recommend the most suitable shipping methods, such as dedicated lines to certain countries, commercial express, or sea shipping. After all your items have been received at our warehouse, we will notify you so you can select the shipping option that best fits your needs.

Estimated Shipping Costs: Before placing your order, you can refer to the product link for the factory’s notes on the possible weight and dimensions of the item. If this information is unavailable, you can use similar items in daily life as a reference. Alternatively, you can use our shipping cost estimation module, where you can input the estimated weight and dimensions of the package for an approximation. Please keep in mind that for items that may be light but bulky, it’s essential to include the dimensions, as shipping fees in the logistics industry are calculated based on whichever is greater: the actual weight or the volumetric weight. Actual Shipping Costs: After you place an order, the warehouse will package your items, and you will then receive the actual weight and dimensions. You can then choose your preferred shipping method, and the real shipping cost will be displayed accordingly.

The process of receiving your order consists of three stages: Purchasing from the factory: Once your payment is confirmed, we will place the order with the factory. This usually takes about 1-3 days, though occasional delays may occur depending on the factory's shipping schedule. Preparing for shipment: Our warehouse will wait for you to choose a shipping method and pay the shipping fee. If payment is made promptly, we can usually ship the order the same day. International delivery: The shipping time depends on the method you select and the destination. For air shipping, delivery generally takes 4-15 days. For sea shipping, delivery typically takes 45-60 days. Once we've received all the items, we’ll provide you with estimated delivery times for each shipping option. You can then choose the method that best fits your budget and urgency.

Yes, once your order is processed and shipped, we will provide you with a tracking number. You can monitor your shipment through our platform or via third-party services like 17track.com or aftership.com .

Yes, we offer dropshipping services, allowing you to ship products directly to your end customers without handling the inventory. the process is : For online sellers on platforms like Shopify, Salla, etc.: You can install our app or contact our customer service to set up a one-stop private service team. Once we begin working together, the process is fully automated. Our team will fulfill your orders, whether the products are listed on our platform or not, as long as they can be shipped. When the products arrive at our warehouse, we will invoice you for the order cost. After your payment, we will ship the packages directly to your customers.

Customs fees and import duties depend on the destination country. -If your package is shipped via a dedicated line for each country or by sea freight, the taxes and duties are typically calculated and collected in advance before outbound according to the tax policies of the destination country. This means you or your customers won’t need to worry about paying additional fees upon delivery. -However, if your package is shipped via commercial express services such as FedEx, DHL, UPS, or Aramex, customs fees may be charged when the package reaches the local customs office. If any fees are required, the local customs office or the commercial express carrier will contact you directly. The specific charges will depend on the tax policies of the destination country.

We offer a 15-day free storage period. After this period, a storage fee of $1 per item will be charged for every additional 15 days. The maximum storage time allowed is 3 months. After this period, we will notify you that the items will be destroyed. Please ensure that your items are processed within the free storage period to avoid additional fees. If you have any questions, feel free to contact us.

We accept multiple payment methods, including PayPal Balance、Credit or Debit Card Payment.

Yes, we use secure payment gateways like PAYPAL/ALIBABA to ensure that all transactions are encrypted and protected.

Yes, we support multiple currencies to make the payment process convenient for international buyers.

For wholesale or large orders, we may offer flexible payment terms OR bank transfer. Contact us for more details.

Please note that once an order has been dispatched from the E2G warehouse, returns are not supported. For any issues related to parcel exceptions or irregularities, please refer to the `Can I get a refund?` process for further guidance.

Compensable Scenarios: Parcel Lost or Damaged During Transit: If your parcel is lost or damaged during transit due to logistics issues, please inform us within 7 days of receiving the parcel. After receiving your feedback, we will investigate the issue and, if applicable, compensate you for the product cost and shipping fees. Non-Compensable Scenarios: Product Quality Issues: If the issue is related to product quality, we are unable to offer compensation. Please note that we mainly help you buy from China and take photos of every item before shipment. However, for some electronic products, we cannot conduct full functionality tests before shipping. Lost/Damaged Insurance Disclaimer: Any loss or damage to the parcel caused by the recipient, or parcels returned to the logistics provider's overseas warehouse, or destroyed by the logistics provider due to the recipient’s failure to sign for the parcel in time, are not covered by compensation. Customs Seizure Insurance Disclaimer: If the parcel is confiscated due to the recipient's failure to cooperate with local customs clearance or tax payment, such situations are not eligible for compensation. Force Majeure: Events including, but not limited to, war, natural disasters (earthquakes, cyclones, storms, floods, etc.), nuclear radiation, nuclear explosions, or any other forms of radioactive contamination, are exempt from compensation. Proof Requirement: If the customer cannot provide relevant proof of the issue, compensation will not be provided. Application Deadline: Compensation requests made after the signed 7-day period or more than 45 days after shipment, or if the parcel has already been delivered within the application timeframe, will not be processed. Post-Delivery Issues: If the parcel is stolen or goes missing after delivery, it is not eligible for compensation. Non-Insurable Products: Items that fall under non-insurable categories, items prohibited or restricted for delivery, or those confiscated by competent authorities or dealt with according to relevant laws and regulations, are not covered by compensation. Customer Responsibility: Any damage or loss caused by customer actions, negligence, or issues arising from the product itself, will not be eligible for compensation. Other Exclusions: Other situations that do not meet the compensation criteria will not be eligible for reimbursement.

Contact us immediately, and we’ll assist with filing a claim, arranging a new product or refund for your order.

Please note that the cross-border process involves multiple stages, including sourcing products from factories, shipping them to the E2G warehouse, quality inspection and packaging at the E2G warehouse, and finally, delivery to you or your customer via international logistics. Generally, suppliers support returns within a specific period (e.g., 7 days) after E2G receives the goods. However, some suppliers may not accept returns once the goods have been shipped from their warehouse. Therefore, when requesting a return, we will review and process the request, as long as the goods have not been dispatched from E2G. Here are the possible scenarios: If we haven’t purchased the product, or the supplier hasn’t shipped it yet, we will issue a full refund. However, please note that any transaction fees charged by the payment platform cannot be refunded, as they have already been collected by the platform. If the supplier has shipped the products to the E2G warehouse and supports returns, we will return the product to the supplier once it arrives at E2G. The refund will be issued minus any transaction fees from the payment platform and the return shipping costs to the supplier. If E2G has completed quality inspection and packaging, and the supplier supports returns, the product will be returned to the supplier after we receive it. The refund will be adjusted to account for handling fees, payment channel fees, and return shipping costs to the supplier. If the supplier has already shipped the product and does not accept returns, you may choose to either destroy the product or have it shipped to you or your customer. Once the product has been dispatched from the E2G warehouse, cancellations, returns, and refunds will no longer be supported.

We can source products directly from manufacturers and wholesalers in China at competitive prices, allowing you to resell them with healthy margins. We also offer dropshipping services.

Yes, we can connect you with factories that provide private labeling and product customization services.

Yes, you can request paid samples before placing a larger order to ensure product quality

Yes, there is product images and detailed descriptions you can list to your online store directly. You can update base on your own requirements.

You can sign up on our platform using your email address. However, creating an account is not required before placing an order. You can proceed with the order directly without signing up, though having an account can make future transactions easier and faster.

Use the `Forgot Password` link on the login page, and we’ll send you the email instructions on how to reset your password.

You can reach our customer support team through live chat, email, or whatsapp for any inquiries or issues.

We offer multilingual support to assist our global customers effectively, ensuring clear communication and a seamless experience.

If you're interested in partnering with us to source products or expand your business, feel free to reach out via email or WhatsApp. We’re here to assist you!

Yes, we offer programs that allow you to earn commissions or enjoy discounts by promoting our platform or reselling our products. Contact us now to get started!